Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions, then please contact us at:

Email: support@VereGood.com

Call us: 1 800-881-1707

Chat with us under customer service /Need Help section between 7 am & 10 pm on all days including Sunday to get our immediate help. If you are not satisfied with the resolution provided by us, then please write to our Grievance team at info@VereGood.com.

Registration

1. How do I register?

You can register by clicking on the “New user? Sign up” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

2. Are there any charges for registration?

No. Registration on VereGood is absolutely free.

3. Do I have to necessarily register to shop on VereGood?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

4. Can I have multiple registrations?

Each email address and contact phone number can only be associated with one VereGood account.

5. Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your VereGood account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

6. Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one VereGood account only.

Account Related

7. What is My Account?

My Account is the section you reach after you log in at VereGood.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

8. How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

9. Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

10. Is it safe to use my credit/ debit card on VereGood?

Yes it is absolutely safe to use your card on VereGood.com. A recent directive from FRB makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

11. When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).

12. How are the fruits and vegetables packaged?

Fresh fruits and vegetables are handpicked, hand cleaned and hand packed in reusable plastic trays covered with cling. We ensure hygienic and careful handling of all our products.

13. How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

14. Do you deliver in my area?

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area – we will inform you before checkout.

15. Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

16. What is the minimum order for delivery?

We do have a minimum order for delivery which is $30

17. How do I contact customer service?

Our customer service team is available throughout the week, all seven days from X am to X pm. They can be reached at 1 800-881-1707 or via email at support@VereGood.com

18. What are your timings to contact customer service?

Our customer service team is available throughout the week, all seven days from X am to X pm.

19. How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with VereGood. Do write to us info@VereGood.com in case of positive or negative feedback.

20. How do I raise a claim with customer service for any of the Guarantees – Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

21. Will VereGood ask for sensitive information such as bank account details, PIN number, card number?

Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with VereGood. If you get any email, call or message from anyone claiming to be from VereGood asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.

22. Are you an ecommerce company?

Yes we are. VereGood has a global reach and has a suite of products and professional services we sell. We also facilitate and help local businesses sell their products through our ecommerce platform

23. What do you do for the environment?

We maintain an extremely low carbon footprint, support our communities, and work extensively with a number of agencies in reducing the negative impact on our planet. We’ve funded a number of large scale operations that have aided in providing care for endangered species, planting trees, recycling efforts, cleanup efforts in the ocean, and providing financial support to areas in need.

24. How do you help the community?

Community outreach is a core part of VereGood. We work with various nonprofit agencies and have built several orphanages for children across the world. We’ve funded schools and hospitals and have programs structured around providing people with clean water, food, and resources. These efforts were drastically increased after the pandemic.

25. How do I use your ecommerce site to sell my stuff?

Give us a call. We’ll discuss the specifics with you and go over your list of products, and set you up with your own section on our website that will integrate with your payment system. We’ll show you how to maintain your section and put you through our training program so that you can operate your online store.

26. I’ve never used online stores to sell, can you help?

Absolutely. We have a robust training program that covers everything from marketing your products to setting up your payment options. We can help you with managing your business and provide you with tried and tested tips to increase traffic to your store. We will do our best to set you up for success.

27. What do you sell?

Our list of products is always growing. In addition to computer hardware, health foods and drinks, we provide professional services as well. Our partners and vendors have their own suite of products and you can use our platform to shop for their goods and services also. Because of this, our lineup of items is always growing.

28. Is this real?

It sure is!

29. What exactly is VereGood?

VereGood is an ecommerce company that is one of the many businesses owned by the CEO. This ecommerce company provides an online store for various products and services. VereGood also provides businesses with a ready to go ecommerce solution for their own stores. There are many advantages to partnering with us, including an already established flow of traffic and lineup of repeat customers.

30. I have a product that isn’t listed or doesn’t fall into any of your categories, can I still sign up?

Absolutely. We are constantly adding new items and categories of items depending on what our vendors and partners choose to sell. Give us a call and let’s discuss, and we’ll be happy to set something up for you.